Periodically acceptance of products and services by the client is an important step in the overall acceptance of the Service Engagement. However, if the process is not controlled it could potentially add a significant damage to the relation towards the Client. Where acceptance has been defined in the contract, then the procedures and associated schedules must be followed. Any deviation from the contract should be subject to formal Change Control Procedures.

As a result, the Engagement Manager must document and agree a set of acceptance procedures with the Client. These procedures will define the process and associated timescales that Capgemini and the Client will follow to review, evaluate, analyze and accept the products and services.